Returns and Complaints
Product Return
The right and period for withdrawing from the contract are determined by the regulations applicable to the specific purchase. Details can be found in the terms and conditions.
How to return an item?
- Request a return in your account or via the secure link received after purchase.
- Securely pack the product and include the required documents.
- Send the parcel to the specified return address according to the instructions received.
Return address:
You will receive the return address after submitting your return request.
You will receive the return address after submitting your return request.
Complaint
If the product is faulty or not as described, you can submit a complaint.
Complaint procedure:
- Describe the problem and, if possible, attach photos.
- Submit your complaint via the contact form.
- Do not send the product before receiving instructions from customer service.
We will process your complaint within the timeframe required by applicable law.